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.owner-sent{font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;padding:2px 8px;border-radius:999px}.site-owner .owner-sent-positive{background:#e4f3ea;color:var(--owner-good)}.site-owner .owner-sent-neutral{background:#efeee9;color:var(--owner-muted)}.site-owner .owner-sent-frustrated,.site-owner .owner-sent-negative{background:#fbe7e0;color:var(--owner-bad)}.site-owner .owner-lost-summary{margin:0 0 8px;font-size:14px;color:var(--owner-ink-2);line-height:1.5}.site-owner .owner-lost-foot{display:flex;justify-content:space-between;align-items:center;font-size:12px;color:var(--owner-muted);flex-wrap:wrap;gap:4px}.site-owner .owner-dropoff{font-weight:500}.site-owner .owner-kb-list{list-style:none;margin:0 0 12px;padding:0;display:flex;flex-direction:column;gap:10px}.site-owner .owner-kb-item{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;padding:14px 16px;background:var(--owner-card-2);border:1px solid var(--owner-rule);border-radius:10px}.site-owner .owner-kb-main{flex:1 1;min-width:0}.site-owner .owner-kb-summary{margin:0 0 6px;font-size:14px;color:var(--owner-ink-2);line-height:1.5}.site-owner .owner-kb-meta{display:flex;gap:10px;align-items:center;flex-wrap:wrap;font-size:11px;color:var(--owner-muted)}.site-owner .owner-kb-intents{display:inline-flex;gap:6px;flex-wrap:wrap}.site-owner .owner-kb-when{color:var(--owner-faint)}.site-owner .owner-kb-btn{border:1px solid var(--owner-accent-deep);background:var(--owner-accent);color:#1a1a1a;font-size:13px;font-weight:600;padding:8px 14px;border-radius:8px;cursor:pointer;white-space:nowrap;transition:background .12s,color .12s}.site-owner .owner-kb-btn:hover:not(:disabled){background:var(--owner-accent-deep);color:#fff}.site-owner .owner-kb-btn:disabled{cursor:default;opacity:.8}.site-owner .owner-kb-btn.state-sent{background:var(--owner-good);color:#fff;border-color:var(--owner-good)}.site-owner .owner-kb-btn.state-error{background:var(--owner-bad);color:#fff;border-color:var(--owner-bad)}.site-owner .owner-kb-caption{margin:0;font-size:12px;color:var(--owner-muted)}.site-owner .owner-footer{max-width:960px;margin:40px auto 0;padding-top:16px;border-top:1px solid var(--owner-rule);color:var(--owner-muted);font-size:12px;text-align:center}.site-owner .owner-footer p{margin:0 0 4px}.site-owner .owner-footer-meta{letter-spacing:.05em}@media (max-width:640px){.site-owner{padding:16px 14px 48px}.site-owner .owner-header{flex-direction:column;align-items:flex-start;margin-bottom:16px}.site-owner .owner-title{font-size:22px}.site-owner .owner-card{padding:16px;border-radius:12px}.site-owner .owner-narrative-text{font-size:15px}.site-owner .owner-stats{grid-template-columns:repeat(2,1fr)}.site-owner .owner-stat-value{font-size:22px}.site-owner .owner-kb-item{flex-direction:column;align-items:stretch}.site-owner .owner-kb-btn{align-self:flex-end}}